Terms of Service

 Please Read Before Commissioning!

 

By ordering a commission you are entering an agreement with Dragonmelde, LLC to which both parties are held responsible. These terms are written as a safeguard for both parties, to keep out any potential misunderstandings.

Please read these BEFORE you send a request for a commission. When you send payment, you are acknowledging that you have read and agree to these terms.

  1. Commission Content/Themes
    • I can refuse any commission request for any reason.
    • I only draw characters that you own or have permission to use.
    • Adult-themed commissions (NSFW) can only be ordered by persons 18 years of age or older. Be prepared to show proof if asked.
    • Minors must go through a parent or guardian to order a commission.
    • Please ask about commission content if you are uncertain if I will draw it.
  2. Methods of Contact
    • I send everything through email so we both have a solid paper trail. If this will not work for you, please let me know so we can discuss a safe alternative.
    • My business email is dragonmelde[at]gmail[dot]com.
    • I will not discuss commissions outside of email unless we have agreed to it in advance.
  3. Copyright
    • I retain the copyright to ALL images I produce. This means:
      • I can use your commission in any way, including, but not limited to: in my portfolio/gallery, on social media, and as advertising for my services.
      • I can share the Work in Progress images publicly.
    • Your character remains copyright to you. I will ask for your written consent before selling reproductions of your commission.
    • You have Personal Use rights to your commission. This means:
      • You may print your digital media commission for personal use.
      • You may share your commission publicly, if you make best efforts to credit me as the artist (ie: tag/link back to my site or social media)
      • You do not have the rights to make profit from or alter the artwork I produce without my prior written consent. This includes use for businesses and advertising for your own services. You may not resell digital files, use them as NFTs, or use them to train AI.
    • You may purchase the full copyright to your commission. Please contact me for pricing.
  4. Private Commissions
    • If you do not want your commission shared publicly, please specify in your initial contact! This includes “surprise” and “gift” commissions where you do not want the Work in Progress artwork to be public.
    • Fully private commissions may incur an additional fee.
  5. Price Quotes
    • Price quotes are good for 30 days after they are given.
    • Prices listed online are to be used as guidelines only. Please contact me about your specific commission to get an exact price.
  6. Payment
    • Payment is expected in full before I begin any work. I do not do payment plans.
    • All prices are in US dollars.
    • I accept credit cards via Shopify invoices. I will send you an invoice for your commission; please do NOT sent payment until you receive the invoice.
    • For commissions taken in-person, I also accept cash.
    • Contact me for other payment options if necessary.
    • Your invoice is good for 30 days. After that, I will cancel your invoice and commission. You may still contact me for a fresh invoice; however, you may lose your place in the queue or your price quote may change.
  7. Commission Turnaround Time/Deadlines
    • Turnaround can be anywhere from a few days to a few months depending on my current queue and the complexity of your commission.
    • If you need your commission by a certain date, please let me know in your initial contact! I have the right to add a Rush Fee if necessary. This additional fee can be anywhere from 25-100% of the commission cost depending on how quickly you need it by.
    • I keep all commissioners updated via a public queue, mass weekly update emails, and private emails when applicable. If you are concerned about your commission’s status, please email me dragonmelde[at]gmail[dot]com.
  8. Client Approval and Revisions
    • Almost all commissions get a sketch stage approval*. I will email you the sketch when it’s ready for your approval.
      • You may request up to two(2) minor revisions before approving the sketch.
      • *Badges, sketch commissions, and wing-its do NOT get an approval stage.
    • Additional or major revisions and complete redraws will be done at my discretion or may call for an additional fee.
    • Revisions after the sketch is approved will only be done at my discretion, may call for an additional fee, or may simply be impossible.
      • Post-approval errors that are my fault will be fixed at no cost to you.
    • After the sketch is approved, I generally do not send work in progress images; however, you may request to have them sent to you or you can view censored screenshots of the current stage on my queue.
  9. Cancelations and Refunds
    • Once I begin working on your commission, I cannot refund the full amount. Any refunds will be partial and at my discretion based on the work I have completed.
    • I have the right to cancel your commission at any time for any reason. In that case, I will refund you for any work not completed.
    • I cannot offer any refunds after a commission is completed.
  10. Length of Storage of Finished Commissions
    • I periodically have to clean out my email storage. After two years, I may purge all large files, including commission files. Please make sure you have your commission downloaded and stored on your own device. Even though I try to hold on to every commission on my own personal servers, I cannot guarantee that I will have your files after two years.

Last updated: December 17, 2024