PLEASE READ BEFORE COMMISSIONING!
Commissioning is a legal agreement to which both parties are held responsible. With that in mind, I have written these terms as a safeguard for both parties, to keep out misunderstandings on either side. Please read these BEFORE you send a request for a commission. By contacting me about a commission, you are acknowledging that you have read and agree to these terms.
If your character has red/green combos:
I have red/green color vision deficiency! This means that if your character has a lot of red and green (or orange and green) PLEASE tell me! I’m generally ok, especially if you have digital reference sheets, but I don’t want to accidentally miss something. All other colors I can see fine; my only problem is with red/green combinations.
I have the right to refuse any commission for any reason. I will always refuse commissions involving characters to which you do not own the rights or do not have reasonable permission to use. I will not take a mature or adult themed commission from someone under the age of 18. I’m sorry if this is any inconvenience, but I must follow the laws for selling adult or copyrighted material in the United States.
I retain the copyright to all of the images I produce. This means that I have the rights to use your commission in my portfolio, my gallery, or as an advertisement for my services. Your character(s) remain copyright to you. I will not make prints of your commission to sell without your prior written consent. You do not have the rights to reproduce, alter, or use the image I created in another piece of artwork without my prior written consent. For digital media, you have the rights to print the image for personal use only. You may not resell the digital files or prints made from originals; however, you may resell the original of a traditional commission.
Copyright Continued: Re-posting and Private Commissions
I have the right to post your commission to any of the art websites on which I currently have an account. I also retain the right to post your finished commission, work in progress shots, and corresponding progress files, such as .psd files, on my blog and/or Patreon. However, I will never post the full-sized file for any of these without your prior consent. If you do not want your commission posted for any reason, you must specify in your initial contact with me that this is a “private commission.” Fully private commissions may incur an additional fee. If you do not want your commission made public before a specific date, you must also specify in your initial contact.
You have the right to post the watermarked version of your commission on your own social media account (such as Twitter or Furaffinity), as long as you give me credit for creating the art, and provide a link back to me or tag me in your post.
All prices are in US dollars. For online commissions, I accept credit cards via Square, Paypal, and cryptocurrencies such as Bitcoin or Etherium. For commissions taken at a convention or in person, I can also accept cash or credit. I expect payment before I begin a commission, unless other provisions have been made prior to commissioning (For example, any commission for pick up at a convention). Please do NOT send payment until I accept your commission; I will contact you with the appropriate payment details and send an invoice.
Prices quotes are good for up to a month from when they are given. After a month, you will have to contact me again for an updated price quote and you may lose your place in line.
Commission Turnaround Time
Depending on how complex of a commission and how many commissions are before you in line, turnaround is anywhere from a few days to a few months. I will keep you updated on your commission status as best I can, but if you are concerned, feel free to contact me at dragonmelde[at]gmail[dot]com. You can also view your commission status on the “Queue” page, linked at the top of the commission price list.
Alternative Methods of Contacting Me
I prefer to use email (through dragonmelde[at]gmail[dot]com) for all official discussions. If this is not sufficient, please let me know so we can discuss an alternative method of contact. Please note that unless we decide on another form of contact, I will not discuss your commission outside of email. Please do not ask me about your commission status on Telegram unless we have discussed that it will be used for official discussion.
If you need a commission completed and in your hands by a specific date, please give me at least a month’s notice when you send your commission form. I have the right to add a rush fee to the price of your commission if this will bump you ahead of other commissions. If you order a traditional media commission, the speed of USPS must be considered for commissions with strict deadlines. If you are located outside of the US, please take into account that your work will have to pass through customs, which can delay the date you receive it.
Cancellations and Refunds
Once I have begun your commission, I cannot refund you the full amount. If you cancel after I have begun work on specific stage (i.e. sketch or ink stages for a full color commission), any refunds will be partial and at my discretion. If I complete the commission and you are not happy, I will try to resolve the issue as best I can; however, I cannot offer any refunds. I have the right to cancel your commission at any time for any reason and will send a refund for any work not completed.
Customer Approval and Revisions
I will send you the sketch stage for you to approve for all commissions except for badges. After the sketch is approved by you, I will move on to finish the piece unless you specifically request to see another stage. You may request up to two revisions during the sketch stage, but major revisions may call for an additional fee. After the two included revisions, any additional revisions will be done at my discretion and for an additional fee. Revisions that need to be made after the sketch stage may be impossible if the commission is in a traditional media; however, if the issue is my fault, I will make the changes necessary at no cost to you. After the sketch stage, I do not generally send work in progress images; however, you may request to have them sent to you or you can view censored screenshots of the current stage on my queue.
For commissions taken at a convention, I do not generally provide a sketch due to the nature of working at a convention. For both convention commissions and badges in general, you may request to see the sketch for approval.
Originals and Shipping
For all traditional illustration commissions, I will contact you for an address to which I can send your original upon completion. I use USPS and ship all traditional media commissions with tracking. After I hand the package over to the postal service, I am no longer held accountable for it. If you do not receive your commission in the mail, will try to make good as best I can by sending you a high-resolution scanned copy. Please use your real name when sending me your address as the postal service will not always deliver to a nickname.
I include the cost of mailing in the traditional commission prices, unless you live outside of the United States. We will discuss the extra costs of shipping internationally if necessary. I use USPS to mail commissions and will package your commission so it should not bend in transit. If you wish to discuss an alternate mode of shipping (ie UPS or Fedex) or insurance on your commission, please contact me so we can discuss additional shipping prices.
For all digital media commissions, I will email you with the full-sized .png file without watermarks for your private use, as well as a smaller, watermarked version for online posting. I cannot send you the original Photoshop file; however, I will send you the commission in another file type if requested. If you wish to have me print and mail a copy to you, please refer to the commission price list for the cost and the information above for the details on how the shipping specifics will be handled.
Painting prices do not include shipping costs due to the size and delicacy of the works. I will contact you to discuss shipping options after the painting is completed. Depending on the size of the painting, this may vary between $5 and $20+ within the United States.
Last updated: July 26, 2019 (clarifications)